In the long (or short, as we see it) way of children, our parents are teaching us all: to walk, talk, to behave (well, that some parents) ... teach us to live, and especially to survive.
In my case, I have had with parents tough, hard, used to dealing with a difficult life, so I was taught that there were things are not easy, that everything requires sacrifice, this is a vale of tears and there to strain. I was taught that work is the foundation of all, that saving is convenient, which is before the obligation of devotion. Anyone reading this might think I'm a strong person, ready to undertake the comings and goings, ups and downs, the difficulties of life. You might think that my parents have done a good job, I have made a person well, straight and committed. Yes, but my parents failed at something. They missed an important detail. It is likely that his teachings made me survive a war, to this crisis, difficult times, but today I have to tell my parents about something that did not teach me: a face to MOVISTAR.
Sorry, Dad and Mom, you have failed. Yesterday, for your guilt, I felt powerless, helpless, depressed. I did not know what to do, how to pass this event. Though I tried, I could not change mobile.
3 ½ years ago to live with my wonderful Nokia 6820, probably the best phone I will ever have. Well, actually I live with my second Nokia 6820, because the first sported this look so sad,
and my friend Johnny, which is a great guy and loves me more than I should, I bought on ebay a better condition. The fact is you do not hear too well, and a bus passing by and I am unable to maintain a normal conversation. So when MOVISTAR sent me a message saying that they would give me 50,000 points to change my mobile an i-phone, because I thought that just had time to change. In the message, the message they see in the picture, I say go to a store MOVISTAR.
Well, that's what I did, go. In particular I went to the Gran Via, such that when you go at night, you have to close my eyes, because it's like looking at the sun, the amount of light given off. They kindly assisted me a boy, who showed him the message. Began the process and, when the time came to do, I said that, in addition to the 80,100 points I have, I pay 197 euros. No, that was not what I had seen. With my 80,100 points, plus 50,000 who gave me MOVISTAR only had to pay 66 euros. Does the problem? That computer did not show these 50,000 points. According to the boy, there was nothing to do on your part. In any event, call 4636 and tell them what happened.
Up Here, the obstacles that lay ahead. It is not easy to deal with MOVISTAR, I already knew, even though my parents never would have warned me. So there, sit-MOVISTAR shop, called the 4636. A machine welcomes me Movistar and asks me to tell you what I want to make points about the program: If you want general information, if you want to know my balance or to make other arrangements. I say that other steps, because they want information and I know how many points I have. Then something happens: the machine tells me: "If you have any management bonus program, call 4636. HOW? That was the number that was calling! Can not nothing. The boy says "I'll be gone already, which is Christmas Eve." Well, as far as I know, on Christmas Eve is working, and are open until 22.00, and at that time were only 17.00.
Anyway, I give up and decide to call on 26. I do. I call 4636, and again, the loop. I call again. Again I say to call 4636. I start thinking about making light of gas to customers. Of course, each and every one of these calls to 4636 are priced by MOVISTAR. I think, in my good faith, are just as broken machine, so I call from a landline to 1485. I served a lady to tell him what had happened. I asked my phone number and my ID, and asked me to wait, to confirm my data. Back at the time told me to continue waiting to confirm my data. He asks again. And another. I do not know what data needed to confirm, but the thing a few minutes longer. In the end, telling me about the department. A mechanical voice sounds across the phone: "Welcome to Movistar, indicate which operation you want to do with the points program. No, I can not believe. It has happened with the 4636 that I had known! I decide to try again to see if they are doing them themselves. But no. Again the wall, again the voice that tells me to call the number I called. Beginning to despair, of course. I call
back to 1485. The process is repeated. I call the mobile number and ID. I give, I tell the story, and I have gone through a number that tells me to call the same number. I said that this time I spend with the department. Again the same recording. I still also desperate and starting to get pissed.
I call again. And another. A fifth in which, without losing his temper, but already showing clear signs of being ready to explode, I ask you again I go through a machine, but a person. On this occasion, I think I opened an incident, and Miss tells me that if when I go to the appropriate department I get the machine to call back (as long charging such calls, of course) and give that number. Of course that leaves the machine.
In the last call I try to tell the lady what I said above, but do not want to take the number you give. He says he sees it, and this time I go to a department. I tell them to pass me with complaints, tells me they are. I insist that I am angry, that I lost 40 minutes as if they were to keep talking to a gathering at Café Gijón, where you talk to people and machines communicate, signing off with a "Merry Christmas" that sounds like sarcasm and joke. In short, I say do what you have to do but I do not go through a machine.
Impossible. Again the "Welcome to Movistar. At this point, I see only two options, throw me to mourn or destroy everything that has to do with that company. Still, I take heart of grace, because life is a vale of tears, and I decide to go back to the store Movistar Gran Via
I arrive, I tell them what happened, we again make the operation to see if this time out and no, no sale. I say they can not do anything, they are not even MOVISTAR, which are Telyco. And I say two things: I do not care who they are, and why I have to know me and subcontracting organization of this company? What happens, that I have shares? At this time I'm already more than angry, tired, tired, deceived and cheated. Because I called them to ask anything, because it has been MOVISTAR who made me an offer, so we kindly ask the boy a complaint form. After a while, returns with this:
At one point I think is the inner sheet of suggestions, so I look almost with satisfaction, because I cheat at least have something even more dodgy than count, and say, "Yes, very well, and now I bring the complaint form, the truth." He looks surprised and hides a "wow, I was wrong" and asks me sheet. Approached me and say, "No, no, this sheet to me leave me for submission to the documentation." Leaves with a face and, after a longer time, returns with them. Then, looking at first page, I've noticed is ... BILL! We, the height of contempt for the customer. And the rest, because as usual. Fill the foil and escape thinking that will give them exactly the same and that you have lost a lot of time and some money.
But no matter, because I'm not going to enter their world. I'm not going to make porting to another company to call me and give me the iPhone. I am not well. I'm the customer, and the minimum I expect a big company like MOVISTAR is that I care as a client, not me having to threaten me not to go after 10 years that I have never not paid a dime. When I am serene, it is likely to redeem my points for a phone anyone give away to someone, and then yes, I'll portability. And at that moment, I hope to maintain the dignity and do not call me, because if my phone rings, just like me who spoil me and I enter the loop, and I assure you that what I say, there will be "Welcome Movistar, "much less" Merry Christmas. "
And please, that you may be parents, do not leave anything to chance with education your little ones. Adistradles in the art of warfare against big companies. Only then will be prepared to survive.
